FAQ

Contact us by email Our online email response time is within 8～24 hours on business days, please be patient.

1. For questions about orders on our website: Service@dyucycle.com

2. For after-sales service: Service@dyucycle.com

3. For brand promotion, endorsement: Official@dyucycle.com

When your payment is successful, you will automatically receive an order confirmation email in the mailbox you left, containing the order number with "A".

If you still fail to receive it within 24 hours after the payment is successful, please contact service@dyucycle.com for help.

Sure, your order can be cancell before the goods are dispatched.

1. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24 hours after receiving your email.

2. If you have received the shipping notification, please note that we cannot cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return to a refund.

Learn more:https://dyucycle.com/pages/refund-return-policy

Of course, but only before the order is shipped, usually within 24 hours after you get the order number, you can send a request to service@dyucycle.com to change the product or shipping information, and we will help you change it immediately.

2~7 werkdagen.

Raadpleeg voor pre-orders de verzenddatum op de productpagina. Een verzendbevestiging wordt naar uw e-mailadres gestuurd zodra de bestelling is verzonden. De vervoerder is FedEx/UPS/DPD. Zodra de artikelen in ons magazijn zijn aangekomen, duurt het 2 ~ 7 werkdagen voordat uw zending op uw adres aankomt. Voor verzending door derden kunnen we geen aanvullende verzendinformatie of documentatie verstrekken. Alle leveringsdata verstrekt door DYU zijn schattingen.

The order of the day will be shipped within 48 hours,we will send you a confirmation email to track the status of your order.
You can use the tracking number in the email to check the shipping status at any time on https://www.17track.net/zh-cn .

If you have not received the email with the tracking number for more than 48 hours, please contact service@dyucycle.com.
* When you purchase the pre-order products, the actual delivery time is subject to the estimated delivery date.

Orders purchased on our official website are currently only supported for delivery to the following countries/regions:

1. UNITED STATES,All states except Alaska and Hawaii.

2. EUROPE,Outlying islands cannot be delivered.

3. UNITED KINGDOM,Except Isle of Man,Belfast,Jersey,Guernsey.

3. Australia.

You can go to the shipping and delivery page to learn more. https://dyucycle.com/pages/shipping-and-delivery

Affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company and the expected deviation, if the address is in a remote suburban or rural area, there will be delays. please understand.

The delivery time given to us by the logistics company is as follows:

United States 3~5 Business days

Others Europe Countries 5~9 Business days

United Kingdom 2~5 Business days

Accessories from China 8~14 Business days

If your package has not been received after the time has passed, please contact the logistics company and service@dyucycle.com directly.

Our website accepts the Paypal, Debit & Credit Card.

For example, MasterCard, Visa, Discover, Amex and more cards that support foreign currency transactions.

We still do not support check or installment checkout methods, but will open in the future.

Learn more on the payment policy page: https://dyucycle.com/pages/payment-policy

Houd er rekening mee dat de instellingen van uw creditcard of Paypal een verrekening in USD moeten hebben. Veel voorkomende betalingsfouten zijn

1.Creditcard betaling mislukt, de code 80010: Transaction Do Not Honour wordt weergegeven

De koper heeft een limiet ingesteld op het bedrag van online aankopen, dus de betaling is mislukt. Controleer uw creditcard en hef de overzeese bestedingsbeperkingen op.

2. Betaling met creditcard is mislukt, de code 80090: Cannot Start 3D Authorized Service wordt weergegeven. De consument heeft de 3D-verificatiediensten niet ingeschakeld. Wees niet nerveus over de eerste mislukking, u kunt het opnieuw proberen of een andere creditcard nemen. Voor de veiligheid moeten consumenten contact opnemen met de bank om uw identiteit te verifiëren en te bevestigen dat het uw eigen verbruik is.

3. PayPal betaling mislukt, we ondersteunen geen Paypal krediet. Kies ervoor om PayPal account saldo, binden debetkaart, creditcard te gebruiken om te betalen.

When consumers choose non-USD credit cards to pay, the consumer's card issuing bank may incur additional exchange rate conversion service fees, or foreign transaction fees.

A foreign transaction (FX) fee is a surcharge on your credit card bill that appears when you make a purchase that either passes through a foreign bank or is in a currency other than the EU (EURO). This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction.

Please consult your bank about this fee. We will not charge it. Setting your credit card to support EURO transactions will avoid this additional bank charge.

Voor alle beschikbare verzendregio's,

was er geen verdere belastingplicht,

de productprijs is inclusief verzendkosten en belasting.